Shipping & Returns
Shipping
Processing time
Orders are processed within [1–3 business days]. Since our products are fulfilled by trusted suppliers, processing begins as soon as your order is confirmed.
Delivery times
Most orders arrive within [10–20 business days], depending on your location and the specific item. Some products may take up to [30 days] during high-demand periods. We know that's longer than typical next-day retail — we keep prices low by working directly with specialized suppliers rather than holding inventory ourselves, and we think it's worth the wait.
Order tracking
You'll receive a tracking link by email once your order ships. Please allow [2–5 days] after shipping confirmation for tracking to update.
Shipping cost
[Free shipping / Flat rate $X.XX] — confirm what you have set in Shopify's shipping settings.
Multiple items in one order
If you order multiple items, they may ship separately from different suppliers and arrive on different days. This is normal — you'll get tracking for each shipment.
Returns & exchanges
Return window
We accept returns within [15–30 days] of delivery for unused, unworn items in original packaging.
Before returning an item
Contact us at [support email] first — for many issues (wrong size, minor defect, etc.) we may be able to resolve it faster with a replacement or partial refund instead of a full return, since return shipping to overseas suppliers can be slow and costly for everyone.
Non-returnable items
- Underwear, shapewear, and intimates (hygiene)
- Items marked as final sale
Damaged, defective, or wrong items
Contact us within [7 days] of delivery with your order number and photos of the issue. We'll send a replacement or refund at no cost to you — no return shipping required in most cases.
Refunds
Approved refunds are issued to your original payment method within [5–10 business days] of approval.
Questions?
Reach out to [support email] any time — we're here to help.